The recent wind storm that damaged Eastern Washington and Northern Idaho areas left residents without power for several days. Allied would like to take this time to let our customers know what to do when a power outage like this occurs and how to recover your system if there were interruptions in monitoring or damages to the security system.
If your backup battery still has reserve power and your security system is connected to a phone line, your system will work to protect your home or business and communicate with the monitoring center (provided the phone lines have not been damaged in the storm as well). If phone lines are not working and you don’t have cellular monitoring as a back-up, then it is likely your system is not communicating with the monitoring center and your home or business is vulnerable.
Cellular monitored systems are the most reliable in power outages. Provided your backup battery has reserve power these systems will remain online and will communicate with the monitoring center even if phone lines and electrical power are out. For those who desire a higher level of security it is recommended to have a cellular backup if you are on a phone line or Internet/Wi-Fi monitored system.
While Wi-Fi and Internet monitored security systems are great for convenience and mobile control over your home/business security, if there is a power outage there will also be the risk of Internet service outage. In this case your system will not have the ability to communicate with the monitoring center. If you are concerned about this we suggest you consider connecting your security system to a phone line or cellular monitoring as a secondary means of alarm communication so that your system has the best chance to communicate to the monitoring center under these conditions.
In any case, make sure you are in contact with Allied’s Customer Care Team if you have any concerns or your property has been compromised. Our goal is to keep our communities safe and secure at all times.