Allied Fire & Security is always available to help our valued customers. If there is something on this page that you do not see, feel free to contact us directly and we will get back to you as soon as possible. Our help section is divided up into a number of subsections for your convenience:
Alarm Troubleshooting Tips – Sometimes an alarm may be malfunctioning and requires some standard diagnostics to figure out the problem. This page outlines the possible steps you can take to diagnose and repair problems that may arise in the normal operating life of our alarm systems.
How do I Test my Security Alarm – A step-by-step procedure that you can do yourself to test and verify the working state of your alarm system.
Instructional Videos – A set of helpful videos that highlight the services we provide and a little bit about our company.
User Manuals – PDF versions of the alarm system manuals for the systems that we sell and maintain for ease of access. We know that users may not always retain the paper copies of their manuals, so these PDF versions make it easy for you to access the manual for your particular system.
Frequently Asked Questions – Customers usually have a lot of questions for us and the ones we get asked the most are stored here for you to view. There are questions and answers on alarm systems, monitoring, fire alarms and general questions.
Online Bill Pay or Autopay Signup – It can be difficult keeping all your bills paid and up to date all the time. Our Autopay system allows you to automatically pay the amount owed on your account every month to ensure that you have uninterrupted service throughout your service lifetime. Our secure online portal will allow you to make one payment or sign up for auto-payments so you no longer have to think about it.
Schedule Service – This utility allows you to schedule a service visit by one of our trained technicians in order to service and repair any systems that we maintain. It is important that you allow 24 hours minimum between today’s date and the scheduled date of the visit in order to properly arrange a visit.
Order Yard Signs or Window Decals – These decals and yard signs warn intruders that the property is protected by an Allied alarm. Customers may pick up signs or decals at their local Allied Fire & Security office without any additional cost. Alternatively, the signs or decals can be mailed to you at an additional cost of $10.00.