SPOKANE 509-624-3152
Monitoring Center: 1-800-252-8338 | PAYMENT PORTAL (NEW)
If my system communicates over telephone lines, what happens if my phone lines are cut?
I have pets, is this a problem?
My alarm has a backup battery. How often should it be replaced?
How do I change my backup battery?
If my system communicates over telephone lines, what happens if my phone lines are cut?
If your phone lines are cut and your system does not have a cellular device as a back-up communicator, there will be no communication of the alarm event. For more information on cellular back-up please click here to learn more.
I have pets, is this a problem?
Allied uses equipment designed to ignore certain pets. Newer technology allows for your pets to move freely throughout the house.
My alarm has a backup battery. How often should it be replaced?
The systems we install monitor the condition of the battery. The keypad will usually beep to alert the owner of a low battery condition. Batteries typically last 2 – 4 years.
How do I change my backup battery?
Note: It is recommended that you contact the Monitoring Center and put your system in test mode prior to changing the battery.
If your system keypad indicates that it has a “low battery” and you have confirmed that it is from the main panel and not a wireless transmitter that has a low battery, you can replace it simply by removing the system battery (disconnect red lead and black lead, not in any specific order) and take the battery to your local Allied office for replacement. We suggest calling us first to make sure that we have the correct battery in stock. (Please note: It may take 4-12 hours for a “new” battery to come up to a full charge as they are not always at a full charge when you purchase them.
MONITORING
I already have a system but it was installed by another company, can you monitor it?
How can I track who is using my system?
I already have a system but it was installed by another company, can you monitor it?
We routinely monitor security systems installed by others and we would be honored to help you with your system. If you own a home or business with a security system installed by others, please contact us or view our “Reconnect” plan for more information. If you have an existing monitoring agreement with another company, just let us know when it expires and we will notify you 30 days prior to that date.
How can I track who is using my system?
Allied can provide monthly reports detailing who is using your system and when they are using it.
Types of monitoring:
- Non-Supervised – this will only log and dispatch on burglar alarm activation’s
- Supervised Log Only – this will record open and close activities as well as log and dispatch on burglar alarm activation’s.
- Fully Supervised – this will record open and close activities; log and dispatch on burglar activation; and notify responsible parties in the event that an open and close occurs before or after the schedule set by the account holder
- Remote services (Total Connect-enabled alarm system) using Total Connect application subscription. Text or email alerts can be sent to your internet-enabled device (cellular phone, Ipad, etc.).
If you are not sure which type of monitoring you have or would like to discuss options for tracking how to know who is using the alarm system, please contact Allied’s Monitored Accounts Representative at 1-800-448-8338.
FIRE ALARMS
What is the difference between smoke and/or carbon monoxide detectors that I can buy at a hardware store – or installed by a home builder — and those connected through a security system?
What is the difference between smoke and/or carbon monoxide detectors that I can buy at a hardware store – or installed by a home builder — and those connected through a security system?
Smoke detectors bought at a retail store are battery powered and are excellent safety devices for saving lives. However, their purpose is to make a noise only and alert you when you are home. What happens when you are away from your home or business and nobody is there to call the fire department? Also, store bought smoke and carbon monoxide detectors work as long as the batteries are always charged and someone is home and can ‘hear’ the detector. Monitored smoke and carbon monoxide detectors that are connected to your security system don’t rely on batteries and instead use the security system’s power and back-up battery in the event of a power failure. Monitored smoke detectors are connected by wiring through the security system so that when smoke is detected, a signal is sent to the central station and we contact the fire department. This is a major benefit when there is no one home to ‘hear’ the detector. Monitored smoke detectors work even when your system is in ‘disarm’ mode. For more information about smoke and carbon monoxide detectors please click here.
GENERAL INFORMATION
Does Allied conduct background investigations on all newly hired employees?
Does Allied provide security guard services?
How do I contact Allied?
How do I schedule service?
Why isn’t my industry or business type listed?
What products & services do you provide?
Does Allied conduct background investigations on all newly hired employees?
Yes, we clearly understand that our business involves access to sensitive information and locations. Each new employee goes through an extensive background and drug check to ensure there is a clean history. We also have several employees that are cleared for secure government access.
Does Allied provide security guard services?
No, Allied does not provide security guard services, but we do contract security guard services through several industry partners. If you require security guard services, we are happy to recommend one of our industry partners in your area, or get you signed up for Private Guard Response in the event of an alarm at your home or business. Click here to contact us online.
Allied does not have security guard positions available. Allied conducts criminal background and drug checks through BSI.
How do I contact Allied?
Call or visit any of our branches in Spokane or Seattle. Click here for our branch contact information.
How do I schedule service?
To schedule service, contact your nearest Allied branch. Or, click here to schedule service online. If you need emergency or same-day service, please call your local branch, rather than using our online schedule service form.
Why isn’t my industry or business type listed?
Allied strives to serve all industries to the best of its ability. If your particular industry isn’t listed, it is likely that we simply don’t have room on our website to provide an exhaustive list. Give us a call and you will be pleasantly surprised to learn that we will be a great fit to meet your life safety and security needs, no matter what your business entails.
What products & services do you provide?
Allied is committed to offering you total security solutions. As your security consultant, our diverse knowledge and access to a variety of products and systems gives you far more insight and options for solving your security needs. In this way we are very different from our competition who may only offer one solution to your security concerns. We provide solutions for life safety/fire alarms, security systems, video surveillance, access control, mass communications, and much more. Compare that to our competitors and we think you will see why we’re one of the nation’s foremost experts in security and life safety solutions.
Call your nearest branch to have a personal survey of your home or business done by an Allied professional. You can read more about the solutions we provide in the main menus above, or click here to learn more about how Allied’s services set us apart from the competition.